Hard disk drives (HDDs) and other magnetic media (FDD, zip disks, etc) can be critically damaged by static electricity, shock, and other factors, often resulting in additional drive damage. Use the following instructions for shipping and proper handling of your media.
STATIC - make sure your media is placed in anti-static bags before packing. You can typically find these bags at an electronics supply store.
SHOCK AND VIBRATION
- Shock and/or vibration can cause further damage to your
media. To insure the media is protected at all times, package
the media in a box with at least 1" of padding (i.e.
foam, bubble wrap) on ALL 6 SIDES.
Please do NOT pack with Styrofoam
peanuts. Failures caused by shock and/or vibration account
for one third of all HDD troubles.
- Identifying your media when sending it will ensure that
it is logged into our system and forwarded to a technician
as soon as possible. To ensure we have all of your details
please follow the link to download and print the 2
forms – and return them with your media.
RETURNED DATA - Data will be returned to you on suitable replacement media, whether that is another drive, CDROM, DVD, any other media of your choice or by FTP transfer.
since 1981! Contact Us 24x7x365 with any issues
or questions and help us help you with all your data emergencies,
conversions and computer forensics needs